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Logistics Policy
Delivery Time
- Shipping Time: All orders will be promptly shipped from our warehouse within 1 working day after the order is placed, ensuring that you don't have to wait for a long time.
- Arrival Time: The goods are expected to arrive within 3 - 5 working days from the shipping date. However, the specific arrival time may vary depending on the carrier's service and the logistics availability of your location. If there is a transportation delay due to the carrier, we sincerely apologize, and please understand that shipping delays may occur.
Order Tracking
Once your order is shipped, we will immediately send an email with shipping confirmation details and a tracking number to the email address you provided when placing the order. Please be sure to check your inbox carefully. Also, we recommend checking your spam or junk mail folders, as some email systems may misclassify this important email due to their automatic sorting mechanisms. Once you obtain the tracking number, you can easily track the shipping status of your order by visiting www.17track.net, keeping real - time information about the location of your goods.
Freight Charges
As we only conduct business within Australia and all products are stocked locally in Australia, regardless of where you are in Australia, we charge a fixed freight of AUD 12.99. This uniform freight standard eliminates the hassle of complex freight calculations for you, ensuring that you can receive your desired goods conveniently and efficiently.
Change of Delivery Address
Yes, you can! You can choose to have the goods delivered to an address other than your credit card billing address. Just fill in the desired delivery address accurately during the ordering process, and we will deliver the goods according to the address you provided.
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